Frequent asked questions

Who are we ?

What is it for ?

A secured solution for collecting money for groups (Birthday, holidays, leaving gifs, weddings...)
1 - Create and customize your money pot in just of couple of clicks.
2 - Invite to contribute your friends by sharing a link.
3 - Wait for people to pay by credit card.
4 - Transfer the money on a bank account.

What is your contact support ?

At Papayoux, the customer satisfaction is a priority.

For any questions or issues, please use the form : Here

Papayoux, who is that guy ?

Papayoux represents a group of cool piggies bank, best companions of your navigation.

I'm a contributor

I would just like to contribute, do I need to create an account ?

It's not necessary. From the money pot page, you just have to click "I CONTRIBUTE".

Minimum and maximum contributions

Amount per transaction must be higher than €1 and lower than €500.

What kind of credit card can you use for contributing ?

Credit card accepted :

- France
- U.K.
- Belgium
- Luxembourg
- Switzerland
- Germany
- Italy
- Spain
- Austria
- Portugal
- Ireland
- Netherlands
- Finland
- Slovakia
- Slovenia
- Sweden
- Denemark
- Poland
- Greece
- Canada

Are the contributions visible by all ?

No, the amount of contributions are hidden by default, except for the money pot administrator.

How to return on messages sent to the recipient further to your contribution?

To modify the message and the bubble, go on the page of the money pot and click on the link "Edit" put under your character. This action requires the creation of an Papayoux account.

I'm a pot creator

Do you have to create an account ?

Yes, you need an account to open a money pot, but it's really quick

Confirmation of your registration

for security reasons, you have to confirm your e.mail by clicking on a link we send you after you have registered.

How does a public money pot work ?

By checking this option, this allows to aim for a wider public, knowing that it's referenced by Google, Bing et other search engines.

How can you make a valuable money pot ?

Add an image / picture and a description to get the money pot attractive.

How to collect a exact amount ?

By selecting "Commission paid by the contributor" when you create or modify your money pot. Thus, the contributor will be required to pay the commission. Example : A contributor who whishes to cash in 20€ net to the money pot will finally pay 20,40€. If this option is not selected, the commission will be deducted from the contribution. Example : A contributor who pay 20.41€ will cash in 20€ net to the money pot.

Comment masquer le montant de la campagne ?

En activant l'option "Masquer le montant de la campagne" lors de la création ou la modification d'une campagne. Attention, si vous êtes connecté avec votre compte Papayoux, vous aurez le droit de voir davantage d'informations qu'un visiteur.

Comment rendre anonyme les contributeurs d'une campagne ?

En activant l'option "Anonymiser les contributeurs" lors de la création ou la modification d'une campagne. Attention, si vous êtes connecté avec votre compte Papayoux, vous aurez le droit de voir davantage d'informations qu'un visiteur.

On the "Invitations" page, there are 2 ways of communicating my invitations, what is the best ?

The one that match with your needs :
- Get the money pot link for sharing it through e.mail / social networks allow to customize your invitations.
- Paste emails in the dedicated area then let Papayoux send your invitations will save your time and give you the opportunity to send your inivitation again.

If I let Papayoux send my invitations, are you to respect a specific format ?

Not really, this zone is flexible and identify all type of email adress.

How to relance your guest ?

On the guest page, you have the opportunity to re-send your invitations to people that have not contributed yet, one by one or at once.

Are you notified for my different actions on the site ?

Yes, you are notified by email when you create a new money pot, when a person contribute to your money pot, and when you initiate a transfer.

Which countries can you transfer money to?

You can transfer money to all member states of Eurozone and to swiss and U.K. accounts in Euro.

When are you supposed to enter your bank account ?

Everytime, by going to your account. For your information, you can get your IBAN & BIC number on your bank account identification.

How can you transfer you money pot on external account ?

On the money pot page, just click on "Transfer my money pot" to request for a transfer. Only transfer to Euro account are accepted.

Could you make a transfer to different accounts ?

Yes, you can do partial transfer on different account. For that purpose, you can register various banck account then you can enter the desired amount.

Is there a restriction regarding collected amount ?

If you collect more than 2.500€ a year, you will be requested to send a copy of your ID, residence certificate and bank account.

How to thanks contributors ?

You can download the list of contributors by clicking on "Export contributors" on the money pot page.

Finally, how does it cost ?

The registration is free. The website charges a commission of 1,9% + 20 cents par contribution.

Is my money safe ?

Absolutely, Papayoux is related to a payment service managed by LEMON WAY company, registered as RCS 500 486 915 and agreed by the french regulator under the identification 16568J.
The money is kept in a blocked account within LEMONWAY dedicated to send money only to our clients.